NMS22/27 - Visitor Experience Assistant (Museum of Flight)

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Posted: 12/05/2022 11:14
Start Date: Not Available
Salary: £20,434 pro rata per annum (based on 37 hours)
Location: National Museum of Flight, East Fortune
Level: Visitor Experience
Deadline: 27/05/2022 23:59
Hours: 25
Benefits: membership of Civil Service pension scheme
Job Type: Permanent

National Museums Scotland is one of the leading museum groups in Europe. With one of the largest and most diverse collections in the world, we are responsible for the acquisition, preservation and display of a substantial part of Scotland’s cultural, historic and national heritage. 

Millions of local and international visitors enjoy our four museums each year, and we also introduce our collections to a much wider audience than can physically visit our museums through, touring exhibitions, loans, community engagement, digital programmes and research.

Over the last decade, we have invested over £120 million in our sites and have more than doubled our visitor numbers, with over 3 million people now visiting our four museums. Alongside this, we have continued to transform how we communicate and engage with our audiences. 2019 has seen the completion of our Masterplan for the National Museum of Scotland with the opening of three new galleries dedicated to Ancient Egypt, East Asia and the Art of Ceramics.

Working front of house you will meet and greet visitors and assist them so that they have a great visitor experience. You will also sell tickets and retail goods.

Previous experience of delivering high quality service to others is essential but just as important to us is your confident and visitor focused disposition. You will be moving around the museum a lot, sometimes working outside and in areas exposed to the elements.

There is currently one seasonal position available. The working hours for this position are 5 days (5 x 5 hours, 25 hours per week), 10:40-16:20 with 40 minutes lunch, between April and October each year on a rota that includes weekends. There may be the opportunity to work part-time between November and March but this is not guaranteed.

Please see here for the full recruitment pack and the application form can be found here.

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