NMS21/70 - ICT Service Desk Technician

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Posted: 25/11/2021 14:40
Start Date: Not Available
Salary: £23,412-£25,263 per annum
Location: National Museum Of Scotland, Chambers Street
Level: IT
Deadline: 10/12/2021 23:59
Hours: 37
Benefits: Plus membership of civil service pension scheme
Job Type: Permanent

National Museums Scotland is one of the leading museum groups in Europe. With one of the largest and most diverse collections in the world, we are responsible for the acquisition, preservation and display of a substantial part of Scotland’s cultural, historic and national heritage. 

Millions of local and international visitors enjoy our four museums each year, and we also introduce our collections to a much wider audience than can physically visit our museums through, touring exhibitions, loans, community engagement, digital programmes and research.

Over the last decade, we have invested over £120 million in our sites and have more than doubled our visitor numbers, with over 3 million people now visiting our four museums. Alongside this, we have continued to transform how we communicate and engage with our audiences. 2019 has seen the completion of our Masterplan for the National Museum of Scotland with the opening of three new galleries dedicated to Ancient Egypt, East Asia and the Art of Ceramics.

You will play a key role in our ICT Operations Team providing day to day support to users across the Museum.  You will receive requests for support, manage our Service Desk recording system and provide first and second line support to resolve faults appropriately and quickly. 

You must have at least an HNC level qualification in a computer related subject area, or equivalent work experience, together with experience of working in an ICT team with Service Desk Software and within the framework of a Service Level Agreement.

It is vital that you have up to date knowledge of ICT technologies including Microsoft operating systems and Office 365 applications as well as knowledge of Microsoft Desktop Technologies, to MCP standard or equivalent.  Experience of Topdesk service desk would be beneficial as would knowledge of Cisco and Apple Mac systems.

Experience of working with outside contractors and service providers is important as is experience of producing technical documentation.  A strong customer focus and strong communication skills are key to the success of this role as is your ability to plan and organise your workload to meet the demands of our customers.

You will periodically provide a week-end and public holiday on-call support service within a rota.

Please see here for the full recruitment pack and the application form can be found here.

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